To request an appointment:

• Use our e-consult Consult Online from Home - Mandalay Medical Centre (webgp.com) which is avalible 24 hours. We will respond within 48 working days.
• Phone us on 01204 309206, Monday to Friday from 8am to 6:30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

Your appointment

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments are at 10 minutes intervals. If you want a particular time of day or a specific doctor you may have to wait longer.

We may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

We would ask that you cancel your appointment at least 24 hours in advance so that we can offer the appointment to another patient.

To cancel your appointment:

• use the NHS App or use your NHS account (through the NHS website)
• reply CANCEL to your appointment reminder text message
• use the online form
• phone us on 01204 843677, Monday to Friday from 8am to 6:30pm

Home Visits 

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am. Calls for visits made after 11am will be asked to phone 111 or call back the following day, unless it is an emergency.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs